Apple’s Seagate drive replacement program for iMacs, better for apple than for effected customers


Apple may stand to make  a lot of money out of this problem, even though they state that the replacement will have no cost to the consumer.

However they neglect to let customers know that data transfer  is not free and is not part of the free deal. Approved service departments may charge upwards of $100 for this service.

As noted by MacRumors, Apple’sextended service program for iMacs with 1TB Seagate internal hard drives was updated late last week to include iMacs manufactured as far back as October 2009. The program, launched in the summer of 2011, originally covered only machines made during a narrow window of that year. Drives can be replaced at the Apple Store, by an Apple Authorized Service Provider or by Apple Technical Support.

Apple has also extended the duration of this program more than once, and now will cover iMac hard drive replacements with affected drives for three years after the original retail purchase date or until April 12, 2013, whichever ends up providing longer coverage for the computer. You can check if your machine might be affected by entering your serial number on the program page. Of course, you’ll need to back up your data prior to replacement, and you may need your OS installer discs depending on how you plan to restore your machine.

I personally restored from a time machine backup after turning down the opportunity to pay $100 to transfer my accounts and data.

However It didn’t go completely to plan.

I recovered from, the HD replacement, all data was transferred from time machine  successfully etc.

The only issue I had was is running selected programs that require 10.6.6 or later. which currently i’m on 10.6.3

After intimating a system update. I was unable to connect to the update server even though my internet was working fine.

I found a post http://support.apple.com/kb/TS4335

that enable me to change advanced proxy settings and connect by

  1. Open System Preferences.
  2. Select your active network interface (usually Ethernet or Wi-Fi).
  3. Click the Advanced button.
  4. Select the Proxies tab.
  5. Enter the following hosts under “Bypass proxy settings for these Hosts & Domains:”
    swscan.apple.com, swquery.apple.com, swdownload.apple.com, swcdn.apple.com
  6. Click OK.
  7. Click Apply.

Ater this all applications were working fine.

Just remove the  proxy from advanced network  settings and  you should be good to go.

I guess the average person with little technical savvy may just have to shell out the $100 to fix something  that either Apple or Seagate should be paying for.

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